The creation and spread of a these new payment structures has led to the rise of a new kind of specialist. They're not just client managers, they're full-fledged business consultants in the e-commerce arena. To understand how lucky you are to work with one of these superheroes, direct your attention to some of their main distinguishing features.Expertise, Extended
All the modern providers of financial services, payment solutions, insurance, and capital management grew up in small start-ups, where excellent client service was (and remains) part of the business model and a competitive advantage.
According to a Salesforce survey
, which was answered by 2600 client service specialists from various countries, 78% of B2B customers change their providers if they receive an uneven level of service. 67% of managers note that today, even one negative incident is enough to spark thoughts of changing provider.
So the main thing that makes a fintech client manager stand out is competence. A payment platform is a difficult thing to configure and maintain, and clients often require consultation to keep theirs running smoothly. A manager should not only answer questions as quickly and clearly as possible, but also be completely "on the ball". More precisely: they should know the ins and outs of their product thoroughly, understand the specifics of relevant national legislation, be able to explain the acquiring technologies to their client, have a handle on the most advanced algorithms for detecting and preventing internet fraud, and much more besides.
In fact, every fintech client manager needs to personalise their service for every client. They're able to hear and to help, delving immediately into the client's problem, considering it from every angle and offering the best possible solution.